Frequently Asked Questions

Everything you need to know about bringing Jaspr into your home.

What is the typical shipping timeframe for furniture items?

Standard shipping typically takes 5-10 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.

Do you offer a warranty on your home products?

Yes, all Jaspr furniture and decor items come with a limited one-year warranty covering manufacturing defects and structural integrity under normal household use.

What is your return policy for home decor?

We offer a 30-day return window for most items in their original packaging. Please note that a restocking fee may apply to oversized furniture returns.

How can I track my Jaspr order?

Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery progress in real-time.

Are your materials sustainably sourced?

Sustainability is at our core. We prioritize FSC-certified woods, recycled textiles, and low-VOC finishes to ensure our products are safe for both your home and the planet.

Do you provide assembly services for larger items?

We offer optional professional assembly services at checkout for most large furniture pieces. If selected, a technician will assemble the item and remove all packaging materials.